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Returns


As a consumer, you have a legal right to cancel a Contract (and receive a refund) if you change your mind or decide for any other reason that you do not want to receive or keep a Product. Please note, this cancellation right does not apply in the case of any Products which are unsealed after their delivery.

Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is the date 14 days after the day on which you receive the Product or, if the Products are delivered in instalments, 14 days after the day on which you receive the last instalment of the Products ordered.

To cancel a Contract, you just need to let us know that you have decided to cancel. You can contact us to cancel a Contract by email, by telephone or by post using the contact details set out below. If you are emailing us or writing to us please include details of your Order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.

If you cancel your Contract we will:

  1. Refund you the price you paid for the Products. Products to be returned must include a copy of the paperwork for the original purchase in the package. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop environment;
  2. Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer; if you elected for express delivery, the additional costs will not be refunded; and
  3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
    1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see paragraph 15;
    2. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

We will refund you on the credit card or debit card used by you to pay.

If a Product has been delivered to you before you decide to cancel your Contract:

  1. then you must return it to us (to the returns address set out in clause 16) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract; and
  2. unless the Product is faulty or not as described (in this case, see clause 15), you will be responsible for the cost of returning the Products to us.   

If, at the time that you take delivery of them, any Products delivered to you are not of satisfactory quality, do not match the description in your Order or are not fit for their purpose you may return them to us and we will be more than happy to offer you an exchange. Alternatively, if you have paid for the Products and you wish to have a refund we will provide one. If you have returned the Products to us under this paragraph 15 because your Order was wrong, or if the Products are faulty or not as described, we either exchange the Products or refund the price of the Products in full, together with any applicable delivery charges, and any reasonable delivery costs you incur in returning the item to us. None of your statutory rights are affected by these Shopping Cart Terms & Conditions.   

To return any Products to us, please enclose the invoice (which comes with your Order) or a copy of it (and we strongly recommended that you retain a copy for your records if at all possible) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel with the invoice (or copy) and send it back to: Avernaco Ltd, Station House, Rusper Road, Horsham, West Sussex, RH12 4QL.   

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.


Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below:


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