As a consumer, you have a legal right to cancel a Contract (and receive a refund) if you change your mind or decide for any other reason that you do not want to receive or keep a Product. Please note, this cancellation right does not apply in the case of any Products which are unsealed after their delivery.
Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is the date 14 days after the day on which you receive the Product or, if the Products are delivered in instalments, 14 days after the day on which you receive the last instalment of the Products ordered.
To cancel a Contract, you just need to let us know that you have decided to cancel. You can contact us to cancel a Contract by email, by telephone or by post using the contact details set out below. If you are emailing us or writing to us please include details of your Order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.
If you cancel your Contract we will:
We will refund you on the credit card or debit card used by you to pay.
If a Product has been delivered to you before you decide to cancel your Contract:
If, at the time that you take delivery of them, any Products delivered to you are not of satisfactory quality, do not match the description in your Order or are not fit for their purpose you may return them to us and we will be more than happy to offer you an exchange. Alternatively, if you have paid for the Products and you wish to have a refund we will provide one. If you have returned the Products to us under this paragraph 15 because your Order was wrong, or if the Products are faulty or not as described, we either exchange the Products or refund the price of the Products in full, together with any applicable delivery charges, and any reasonable delivery costs you incur in returning the item to us. None of your statutory rights are affected by these Shopping Cart Terms & Conditions.
To return any Products to us, please enclose the invoice (which comes with your Order) or a copy of it (and we strongly recommended that you retain a copy for your records if at all possible) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel with the invoice (or copy) and send it back to: Avernaco Ltd, Station House, Rusper Road, Horsham, West Sussex, RH12 4QL.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.