Be Healthier, Look Better, Naturally
100% Secure Shopping
FREE Delivery worldwide on orders over £65

Privacy Policy & Cookies

Information about us

The website available at www.avernaco.com (the "Website") is operated by Avernaco Ltd (company number 10658032) registered in England and Wales with a registered office at Station House, Rusper Road, Horsham, West Sussex, RH12 4QL, UK. References to “we”, “us” and “our” shall be deemed to be references to Avernaco Ltd. References to “you” and “your” shall be deemed to be references to any person using this Website and/or placing an order via this Website.

We are committed to protecting your privacy and security and the purpose of this Privacy & Cookies Policy is to make it clear to you why we collect your personal data and what we do with it. For the purpose of the Data Protection Act 1998, we are a registered data controller.

This Privacy & Cookies Policy only applies to the use that we make of data provided to us via the Internet (including via the Website) and email. Other uses may be made of data provided to us in correspondence, by telephone or by other means not detailed in this Privacy & Cookies Policy. These terms apply in addition to the Shopping Cart Terms & Conditions for the Website.

2.            Information we may collect from you

From time to time we may invite you to supply personal information in order for us to authenticate your identity or to provide you with products or services.

With regard to each of your visits to the Website we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

3.            Why we need to collect information from you

If you purchase or acquire goods from the Website we will need to use your personal data to process and fulfil your order. We may also use the information we collect about you to notify you from time to time about important new features and changes to our Website or to events, publications, services or news that we think you will find of interest.

We may also use personal information collected from you:

  • to notify you about changes to our products and services;
  • to ensure that content from the Website is presented in the most effective manner for you and for your computer;
  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Website to ensure that content is presented in the most effective manner for you and for your computer; and/or
  • as part of our efforts to keep our Website safe and secure.

4.            Who else will we provide your data to?

Subject to what we say below, we will not pass on your personal details to any third party without your consent. In order to provide goods and services to you we may need to provide your data to our agents and service providers. We may provide aggregate statistics about our users, sales, traffic patterns and related site information to our third-party partners (if any), but these statistics will not contain any information about you from which you could be identified.

We may also disclose or share your personal information with selected third parties if we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or apply our Shopping Cart Terms & Conditions, or to protect our rights, property, or safety or those of any third party. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5.            Security

We follow appropriate security procedures in the storage and disclosure of personal information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, the Internet is not a totally secure medium and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the Data Protection Act.

In order to deliver products and services to you via the Website, we will need to process and store your personal information and may need to transfer it to our relevant partners for processing. By submitting your personal information, you consent to such processing in connection with such orders, offers, products or services and for any other purposes to which you consent at the time you provide the information or as provided in this Privacy & Cookies Policy.

We always demand that those parties to whom we transfer data adhere to the same security procedures that we follow ourselves. By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information.

6.            The use of 'cookies' on the website

In order to enable us to provide you with a personalised browsing experience, the Website uses 'cookies'. Cookies are small text files that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer's hard drive, and they can be used for a wide range of purposes, such as identifying your computer's previous visits to the Website, and to ascertain the most popular features of the Website.

7.            Why do we use cookies?

Like many other websites, this Website uses cookies as they enable us to identify your computer when you visit the Website. For example, cookies can make it possible for us to identify and automatically log in registered users of certain services on this Website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of this Website are the most popular to its visitors, and your preferences by gaining access to information already stored in your computer. You are not obliged to accept cookies and you may amend your browser's settings to prevent it from accepting cookies. Instructions on how to disable cookies are available from http://www.allaboutcookies.org/manage-cookies/.

Please be aware that if you do disable cookies, certain services on the Website may not be available to you and your enjoyment of the Website may be impaired.

8.            Links

Any links on the Website may take you to third party websites over which we have no control. Those websites may use their own cookies and have their own privacy policies. When linking to another websites you should read the privacy policy stated on that website. This Privacy & Cookies Policy covers the use made of cookies and personal data by us and does not cover the use made of cookies and personal data by any third parties.

9.            Queries

If you have any queries about our Privacy & Cookies Policy or any queries about the protection of personal information we hold about you, please do not hesitate to contact us at sales@avernaco.com.

If you do not agree with this Privacy & Cookies Policy you should not submit your personal information on the Website.


© 2018 Avernaco